Shipping policy

Last updated: 29/06/2026

We are based in the UK and ship both domestically and internationally. Because every MotorMuse print is made to order, your total delivery time is made up of two parts: the time we take to create your piece (processing time) and the time the courier takes to deliver it (shipping time).

1. Processing Time

Each order is hand-edited, printed, framed and carefully packaged before it ships. Our typical processing time is 5–7 business days from the date your order is confirmed.
During busy periods, or if we need to contact you about your photo or order details, processing may take a little longer. We will let you know if we expect any significant delay.

2. Shipping Costs

Shipping costs are calculated at checkout based on the size and weight of your framed item and your delivery destination. You will see the exact shipping cost before you complete your order. This applies to both UK and international orders.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are:
UK: typically a few business days, depending on the service selected at checkout.
International: varies by destination and can take longer, particularly where customs processing is involved.
All delivery times are estimates only and are not guaranteed, as final delivery is handled by our chosen couriers and is subject to their timescales.

4. Dispatch and Tracking

Once your order ships, we will send you a confirmation email. Where the selected service includes tracking, we will provide your tracking details so you can follow your delivery.

5. International Shipping, Customs and Duties

We are happy to ship worldwide. Please note that international orders may be subject to import duties, taxes and customs clearance fees charged by the destination country.
These charges are your responsibility and are payable in addition to the order price and shipping cost.
We have no control over these charges and cannot predict their amount. If you are unsure, please check with your local customs office before ordering.
International delivery times may be extended by customs processing, which is outside our control.

6. Delivery Address and Risk

Please make sure your delivery address is complete and correct at checkout. Once an order has shipped, we are unable to redirect it.
Risk of loss or damage passes to you once the order is delivered to the address you provided. If your item arrives damaged, please see our Returns and Refund Policy.

7. Incorrect Address or Failed Delivery

If a parcel is returned to us or fails to deliver because of an incorrect or incomplete address provided by you, or because it went unclaimed, we will contact you to arrange redelivery.
Reshipping in these circumstances is handled on a case-by-case basis, and a further postage charge may apply. We will always try to be fair and will discuss the options with you before reshipping.

8. Lost or Delayed Parcels

If your order has not arrived within a reasonable time of the estimated delivery window, please contact us at contact@motormuse.co.uk and we will investigate with the courier. Please allow extra time for international deliveries before reporting a parcel as lost.

9. Contact Us

For any shipping queries, please contact:
MotorMuse
Email: contact@motormuse.co.uk